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With $626,000 Kickstarter push, GBN grad may set ‘maker market’

Zach Kaplan wants to put a factory on your desk.

Kaplan, 35, a 1997 Glenbrook North High School graduate, still grins a lot like a happy Northbrook kid, even though he’s married now and living near his west Loop company that employs 30 people.

Why not? His company’s Kickstarter campaign to raise $50,000 to put a new device into production just raised $626,599.

Sometime around September 2015, you’ll be able to buy a Carvey, a machine in a plastic box about the size and appearance of a large microwave oven, for about $2,000. Paired with free Easel software from Kaplan’s Inventables company, the Carvey will be able to carve almost anything out of 8- by 12-inch materials up to 2.5 inches thick.

Carvey is like a big computerized numerical control machine that builds things in factories, but without the big and without the technical difficulty. The software is designed to allow anybody to go from conception to product “in under five minutes.”

It could be the next step in “the maker market,” the individual production movement that took off with 3D printing and continued with small shop carvers like Inventables’ Shapeoko, a $650 kit that requires users to wear eye protection.

“This is an exciting thing,” said Placid Ferreira, head of the Department of Mechanics Science and Engineering at the University of Illinois at Urbana-Champaign. “It’s a whole new future.”

Many desktop designs, he said, will wind up running powerful, fast machines in factories before long.

Kaplan has a 2001 U of I engineering degree, but that’s not where he says his skills were derived.

“There were two teachers at GBN, Jim Howie, a shop guy, and Jeff Jordan, a physics teacher, who  got together and said, ‘Hey, why don’t we move in all this interesting gear, and what if we turned it into a program called SciTech?’ Essentially, it’s like high school engineering – on steroids.

“Way ahead of its time. It was better than U of I engineering.”

The program is still going on at the high school.

It’s a competitive course, open to only 50 students a year.

“We have five CNC machines and one 3D printer,” Howie said Friday.

“We put students in groups of four and challenge them to solve a problem,” he said. “The losing team buys the doughnuts.”

Howie, a baseball coach, recruited Kaplan, one of his players, to take the course. Kaplan  wound up creating one of the most memorable projects in SciTech history, a working scale model of a roller coaster, 5 feet high and 12 feet long.

It went on display at Great America, the Museum of Science and Industry in Chicago, and the Toronto Museum of Science and Industry.

“It was one of the most electric classes at GBN,” Kaplan said. “These guys were relentless.”

His former teachers think highly of him, too.

“The kid had a lot on the ball,” Jordan said Friday.

Jordan said that the school board and District 225 superintendents have made sure that SciTech survived.

“The district has been very supportive in thinking outside the box,” he said. “Superintendents like Jean McGrew, and after him, Dr. (Mike) Riggle, say, ‘You got an idea? Let’s do it.’”

Kaplan, interested in improving access to edgy new technologies, has backed makers labs at the U of I and at Chicago’s Harold Washington Library.

He’s had educational opportunities since childhood. His grandfather gave him his first soldering iron in primary school, and his parents, he said, bought every kind of construction set they could find.

“I recently asked my dad, ‘What was the deal with all the construction toys?’ Kaplan said. “He said, ‘I thought they made you think.’ I took to them, and started building stuff.”


Help Squad: Know the particulars of your mattress warranty? Maybe you should.

Help Squad recently heard from readers on both sides of the consumer satisfaction fence regarding mattress warranties.

The first was a letter complaining about the cost and process associated with filing a warranty claim with Sealy for a mattress’s unnatural sag. This resulted in Help Squad investigating the details of Sealy warranties. When it was discovered that the mattress in question was actually a Serta, Help Squad then proceeded to gather information on that warranty program. Coincidentally, right around the same time, another Help Squad reader inquired whether our column would ever feature a positive customer service experience. Ironically, that reader’s experience was with Tempur-Pedic – a mattress company! This reader’s issue also involved filing a warranty claim for a mattress with an unusual sag. What are the odds?

Since just about everyone reading this column sleeps on a mattress, we thought we would share what we learned about the policies and procedures surrounding submission of a sagging mattress warranty claim with Sealy, Serta and Tempur-Pedic. Below is a high-level summary of each.

Sealy

What constitutes unnatural sagging? Body indentions of 1.5” inches.

How is unnatural sagging verified? A third party inspector comes to a consumer’s home to measure.

Cost for inspection? Our Help Squad reader was given an estimate of $60 by Sealy, but Sealy’s warranty claims process is handled by its various retailers, and as such, inspection costs vary.

Shipping or other fees? Per Sealy’s website, the purchaser is responsible for transportation and inspection costs associated with any warranty claim, which will vary from retailer to retailer.

Turnaround for repair/replacement? This also varies due to the variety of retailers involved.

Is defective mattress repaired or replaced? If deemed defective, Sealy will repair or replace (at Sealy’s option) the defective mattress within a “reasonable period of time.”

Serta

What constitutes unnatural sagging? Sagging that measures 1.5” or greater.

How is unnatural sagging verified? A third party inspector comes to a consumer’s home to measure.

Cost for inspection? $35, applied to the replacement mattress delivery fee, if deemed defective.

Shipping or other fees? $149 delivery fee minus $35 inspection fee: $114.

Turnaround for repair/replacement? Four to six weeks from submission of warranty paperwork to delivery of new mattress.

Is defective mattress repaired or replaced? According to Customer Service, Serta will only replace, not repair, mattresses. According to Serta’s website, mattresses are repaired or replaced (at Serta’s option) with charges per the Serta Warranty Schedule.

Tempur-Pedic

What constitutes unnatural sagging? Deterioration causing mattress to have a visible indentation greater than 0.75”.
How is unnatural sagging verified? Consumer places straight edge, such as broom handle, across sagging area, inserts upright quarter in sag area under straight edge, takes photo and submits to Tempur-Pedic.

Cost for the inspection? No fee, as there is no professional inspection involved.

Shipping or other fees? No shipping or other fees per the experience of Help Squad’s satisfied reader. However, per the Tempur-Pedic website, during the first ten years of warranty, Tempur-Pedic will not charge a purchaser to repair or replace a mattress if deemed defective, however transportation costs associated with repairs or replacements are purchasers’ responsibility.

What is turnaround for repair/replacement, if deemed defective? Two to three weeks from submission of paperwork to delivery of new mattress.

Is defective mattress repaired or replaced? Tempur-Pedic’s website states it will repair or replace a purchaser’s defective mattress (free of charge for years 1-10; at a prorated rate for remainder of warranty) but our reader’s seven-year-old mattress was replaced free of charge.

The bottom line for this or any type of warranty

Know who you will be dealing with should an issue arise. Know if coverage is prorated at any point during the warranty period. Most importantly, ask how warranty claims are verified, and what, if any, costs could be incurred.

Need help?
Are you the victim of fraudulent business practices? Is someone just exhibiting bad business behavior? Let Help Squad make the call for you. Send your letters, your complaints, your injustices and your story ideas to HelpSquad@pioneerlocal.com and we will be happy to help you.

High-end apartments to start leasing in Deerfield

A luxury urban experience in the suburbs is the goal of two developers building a combined 488 high-end apartments in Deerfield.

Two projects adjacent to the Tri-State Tollway, one near Lake Cook Road and another by Deerfield Road, have been under construction for nearly a year and plan to start leasing in early 2015. This marks the village’s first major multifamily development in years.

“We’re offering downtown-style amenities like a resort style swimming pool and a health club quality fitness center,” said Greg Moyer, a principal of Ravine Park Partners which is developing the 248-unit Woodview Apartments near Deerfield Road.

The second project, the 240-unit AMLI Deerfield complex at Lake Cook Road near the tollway, has comparable features and is targeting similar tenants, according to AMLI Executive Vice President of Development Stephen Ross.

“We’re catering to the corporate employees who work in the headquarter office parks,” Ross said. Walgreens corporate campus with approximately 5,000 workers is visible from the AMLI construction site. “We will also be after empty nesters and active seniors.”

Moyer plans to market to the thousands of corporate employees working in Deerfield as well as well as older residents ready to leave their single family home. He also sees recently divorced persons as potential tenants.

“We expect millennials between 25 and 35 who working in the 17,000 jobs [places like] at Walgreens, Baxter, Takeda, Underwriters Labs and Mondelez,” Moyer said.

Ross believes people currently living in Chicago and commuting to jobs in Deerfield and other nearby towns will be eager to move into the new living spaces his company is offering.

“Just look at the Highland Park or Braeside train stations at 5 p.m.,” Ross said. “Busloads of people are getting off to get on trains. They’re either on Pace buses or their company’s busses. They commute 90 minutes each way right now.”

With easy access to the toll road, Ross thinks it will be a quick commute for people to head to nearby business headquarters like Allstate in Northbrook or Abbott in North Chicago as well.

Both companies see a community like Deerfield with Fortune 500 headquarters which include Baxter, Mondelez and Takeda along with Walgreens as ideal for residential growth. That does not include Discover next door in Riverwoods or Underwriters Laboratories in Northbrook which is walking distance from AMLI.

More people work in Deerfield than live there, according to Deerfield Bannockburn Riverwoods Chamber of Commerce Executive Director Vickie Street.

Both Moyer and Ross will give persuasive arguments why their projects are superior but both said there is plenty of room in Deerfield for both developments.

Woodview, which broke ground late last year just before AMLI Deerfield, plans to start leasing units in January and expects people to start moving in during April, according to Moyer. He anticipates the project will be complete by October.

The property will contain 55 percent one-bedroom apartments, 45 percent two-bedroom units and “a few” which have three bedrooms, according to Moyer. The average size will be approximately 975 square feet with rents ranging from $1,650 to $2,700.

People will not have to wait much longer to start renting at AMLI Deerfield. Leasing should start in February at an office located somewhere in Deerfield, according to Ross. He expects his first tenants in July and hopes to be fully leased by the third quarter of 2016.

AMLI Deerfield will contain 23 studios between 527 and 620-square feet. There will be 128 one-bedroom or one-bedroom with den apartments between 722 and 966 square feet as well as 89 two-bedroom spaces — some with dens — with sizes from 1,147 to 1,365 square feet. No rent has been set yet.

No joke, Batteries Plus Bulbs is exactly what it sounds like

The “Saturday Night Live” skit “Scotch Boutique” is more than 35 years old, but it’s never far from Melvin Vajgert’s 27-year-old mind.

Vajgert manages the Batteries Plus Bulbs store that opened Dec. 17 at 2837 Dundee Road in the little Northbrook strip mall just west of Pfingsten Road. He’s been working for the company for nine years, and when they first see a Batteries Plus store, some people are reminded of the 1978 routine about the mall shop that sold nothing but Scotch tape.

They remember the grin, amazed and condescending at the same time, on actor Garrett Morris’ face as he realized that yes, the store really did sell nothing but Scotch tape – and not even the recording tape, but “just the sticky kind.”

“People tell me about that all the time,” Vajgert said with his own big grin.

Actually, Vajgert and Assistant Manager Ryan Foster both smile a lot, anyway.

As opposed to “SNL” actors Fred Willard and Gilda Radner, they seem extremely entertained by their jobs.

“This place is a blast,” said Foster.

“It’s a job that really doesn’t get old,” Vajgert said.

The store is not for everybody. But it is very rich in the kinds of gadgets that might appeal to the kinds of people who don’t go to the dealer for a new car battery, don’t hire a handyman to change the fluorescent lights, and don’t stand in line to talk to an Apple Genius about the iPad battery that won’t charge.

Most people probably know about the little “lipstick chargers” that can power up a cell phone in a pinch. Batteries Plus Bulbs also sells a portable charger that will power up not just a dinky cell phone, but a laptop or iPad.

Actually, the store sells one that will power both at the same time, as well as two more — plus a phone.

How about a flashlight with a regular bulb in the en, and a handle that slides open to reveal a light strip so bright it will illuminate half of a pitch-dark basement?

“These are really fun,” Vajgert said. “Make sure you don’t look directly at it.”

Batteries Plus Bulbs also sells vehicle batteries — not just for cars, but boats, snowmobiles, antique cars, motorcycles, scooters, generators, golf carts and bulldozers.

There are batteries that, connected to power converters, will turn on most of the lights in your house’s ground floor when the power fails.

There are economy car batteries and for about $200 batteries sealed so completely that you can install them sideways and they will still work – and start an engine after sitting in a car that’s been on blocks for five years.

Vajgert says they can, anyway.

There are racks full of tiny hearing aid batteries, but also school bus batteries so big that two large men would think twice before deciding to carry one of them.

They wouldn’t have to. The guys in the store do that. They also test old batteries, to find out if they’re really bad. If they aren’t, they’ll charge them free.

This business is new to Northbrook, but not new. The company was founded in Wisconsin in 1988 – ten years after the Scotch Boutique – and now has 640 stores.

The first afternoon the Northbrook store was open, resident Asad Hussain stopped at the counter to buy  bulbs for his car’s brake lights. They were number 3157 bulbs, carried by most auto parts stores, but he was happy to get them quickly and go on his way.

If he had turned around, he would have seen a world of bulbs, including the kinds you may never see at auto parts stores, Target or the hardware store.

One rack is full of flame-shaped models, and another has several sizes of the big, round white ones, with a drawer open to reveal the teeny round ones that go on toy train sets.

There are things that are hard to find anywhere else, like power packs for discontinued electric drills.

“And if we don’t have it, we’ll rebuild it for you,” Vajgert said.

Biz Notes: KemperSports threepeats for magazine honor

• John Prunskis, MD, FIPP, was chosen by Becker’s ASC Review, leading source of healthcare industry information, as a top person to know in the Ambulatory Surgery Center industry. Prunskis was selected for making an impact on the ASC industry and standing out as a leader in the field. In 2012, Prunskis founded Barrington Pain and Spine Institute, Illinois’ only Ambulatory Surgery Center dedicated to the diagnosis and treatment of spine and other pain problems.

• Northbrook-based KemperSports announced that, for the third consecutive year, it has been named the Club Management Company of the Year by the BoardRoom magazine. The three consecutive years of being honored is unprecedented in the 16-year history of the magazine’s “Excellence in Achievement” awards.

• PCTEL, Inc., a leader in performance critical telecom solutions, announced the appointment of Shelley Bacastow of Burr Ridge to vice president and general counsel.Bacastow succeeds Varda Goldman.

• Kenneth Hehn, EIT, engineer intern, recently joined Hanson Professional Services Inc.’s Chicago regional office. He will be responsible for calculations, field measurements and design work for transportation projects.

• Dynatrace, the market leader in the new generation of application performance management, today announced that John Van Siclen has been appointed Chief Executive Officer.

Kessler Orlean Silver & Co., P.C. is pleased to announce that it has merged in Ruzicka & Associates, Ltd. of Northbrook, IL effective December 1, 2014. Ruzicka & Associates, Ltd. and its three principals have moved into the KOS offices in Deerfield, IL and operate under the KOS name. Founded 38 years ago, Ruzicka & Associates, Ltd. provides a full range of accounting and tax services with a strong specialty niche servicing not for profit clients.

Does your company have news about grand openings, hires, promotions, awards or recognitions? Email your items to biznotes@pioneerlocal.

Glenview personal injury attorney named Illinois Rising Star

Personal injury attorney Gina Arquilla DeBoni said she doesn’t just feel for her clients, she feels with them.

“I often cry with my clients,” said DeBoni, a managing attorney for the Chicago law firm, Romanucci and Blandin. “There are moms who sit across the table from me and they’ve just lost a child, and it’s devastating.”

DeBoni’s empathy for her clients, along with her dedication and passion to bringing justice to victims she said “can’t get it for themselves” has earned her a spot as an Illinois Rising Star by Super Lawyers Magazine and as one of the Top Women Lawyers in Illinois, published in Chicago Magazine.

“I am humbled to be part of this exceptional group of women who are dedicated to making a difference in people’s lives,” said DeBoni, a Glenbrook North High School graduate who currently lives in Glenview with her husband, Frank Jr., and their two children. “It is an honor to serve these clients who inspire us to give our very best, and being recognized validates the critical work my colleagues and I do every day.”

Romanucci & Blandin, a 15-year-old Chicago-based firm, handles cases that include medical malpractice, police misconduct, nursing home abuse, construction accidents, workers compensation, auto accidents, premises liability and sexual abuse.

“Litigation isn’t a fast process, so you really get to know the client and their families over a period of sometimes several years,” said DeBoni, an IIT Chicago-Kent College of Law graduate who joined the firm in 2010 after spending six years working for her own personal injury firm. “It becomes more than just business. They have been so profoundly injured or have lost a loved one, and it’s not just a case number — they become part of the family at our firm.”

DeBoni also explained that some of her cases have resulted in legislative changes, which can have a global impact.

“We handled some cases of playground accidents caused by unsafe equipment, which led to a national recall,” said DeBoni, who is the Chair of U.S. Senator Mark Kirk’s Women’s Advisory Board. “That made me feel like I was making a difference, not just in a client’s life, but in our world.”

Dana Rex of Naperville is a mother of three who was in a bad car accident a few years ago and hired DeBoni to represent her.

“It was an upheaval of our lives for years,” said Rex, who explained that her injuries caused constant pain for years, as well as the need for two surgeries. “In addition to my pain and inability to function productively at times, we were putting a lot of money out for medical bills, which was stressful, and I had never had to deal with a lawsuit, so it was overwhelming.”

Rex said DeBoni helped make the bad situation easier.

“She was easy to talk to, easy to reach, and I never felt like I was bothering her,” Rex said. “Having her on my side made me feel so much better, especially during the rough times.”

To date, Romanucci & Blandin has secured more than $300 million in verdicts and settlements on behalf of their clients, DeBoni said.

“She really really cares, and she took it to heart. She made it personal,” said Rex of DeBoni. “I didn’t just feel like another case. She made us feel important.”

Former Northbrook snow shoveler has shepherded 600 inventions

Louis Foreman has lived in North Carolina for years, but last summer he visited his parents in Northbrook and took his kids to Northbrook Days.

“I could remember riding my bike there, meeting my friends there, my girlfriend,” the 1985 Glenbrook North High School graduate  said.

But he looked around the park, and something felt weird.

“Northbrook Days seemed smaller,” he said. “I know they didn’t make the Village Green smaller. If anything, Northbrook Days was bigger, because they can use the baseball diamond now.”

Maybe it was just looking at the carnival as an adult, he said.

But it may be that Foreman’s world has just gotten so much bigger.

Foreman himself is near the center of that world, the confusing, often unfair world of inventions and the laws and people that can make it hard to get them from conception to reality.

He’s the founder of Enventys, an integrated product design and engineering firm, as well as CEO of Edison Nation, a company that’s intended to take the risk – and most of the work – out of getting an idea from concept to shelf.

For four years, Edison Nation’s reality TV show ran on PBS as the award-winning “Everyday Edisons.”

When the show came to Chicago, about 4,000 people were in line at McCormick Place to apply.

“The lines were so long, we had to call the police to break up fights,” he said.

Here’s how Edison Nation works: Inventors send in $25 and their idea – even if it’s scrawled on a napkin, Foreman promises – and the company handles the rest – the engineering, design, marketing, patent search.

The $25 is only, he said, “because I don’t want you to send me 100 silly ideas.”

If the company funds the manufacturing and brings the product to market, the inventor gets 7.5 percent of the gross. If Edison Nation licenses the concept to a partner, it’s a 50/50 split. Foreman said that’s the usual way.

Many of the products are the kinds one might see on a shelf at Walgreens or, especially, on the commercials of the firm As Seen on TV. That company is a special target of the Edison Nation.

More than 600 Edison Nation products include the Perfect Bacon Bowl, an oven-ready non-stick  form to wrap bacon around, creating an edible container.

One gentleman combined dorm-room bed lifts with a power supply/surge protector. Emery Cat is a scratching board that takes the edge off of animal’s claws. Embracers are kids’ shoes, sold by Stride Rite, that bind together with  friendly little hugging “arms.”

The Gyro Bowl is a children’s bowl that never spills, and Hot Huez lets your teenage daughter color her hair with chalk instead of spray paint.

One Houston lady had an idea for hard-boiling eggs.

“Betsy Kaufman hates peeling the shell off,” Foreman said. 

He personally thought the idea of cracking an egg into a plastic eggshell before boiling it was “kind of silly.”

“Nobody is that lazy,” he said. ”But rather than take my word for it, we tested the product.”

His team made an infomercial for “Eggies,” ran it in the middle of the night, and got 5,000 sales.

Postcards were sent out to ask people to wait for their products, while production began. Kaufman reported receiving her first six-figure check in 2012.

It’s actually much harder to boil eggs in Eggies than in the shell, with pre-greasing and assembly of the four-part faux shell, disassembly after boiling, and washing the plastic parts.

But the finished eggs never need peeling, and they’re always perfect, if you don’t mind eggs with one round end and one flat end.

And in the last few years, there have been 33 million boxes of Eggies sold, Foreman said.

“Ninety-four cents to make a box of six,” Foreman said. “Sells for $10.”

Foreman has been hustling since he was a kid, and a charity project “turned into a massive backyard carnival, raised what amounted to hundreds of diollars.”

A few years later, he got a job at the old Baskin Robbins in Sanders Court. “I had them forge my birth certificate. I was 13. I wanted to work. I wanted to do something,” he said.

“I was always  enteeneneurial,” he said. “As a kid, I shoveled driveways. I convinced my dad to get a snowplow so I could get more done.

“My driveway was always the last to get done.”

As a University of Illinois sophomore, he got the notion to make form-fitting lacrosse pads, because no one else was.

“College in general is a great place to start a business,” he said. “There’s a safety net. The worst thing that can happen is that you graduate and have to get a job.”

The lacrosse pads led to shirts, jerseys and hats, which led to University Sportswear, a Champaign firm he eventually sold, to move on to other businesses. Some of them sell his nine personal patents, including at least one for splints, a variation on the old lacrosse pads.

Foreman just finished six years on the Patent Public Advisory Committee of the United States Patent and Trademark Office, serving as its chairman the final two years. He was at the ceremony as President Obama signed the America Invents Act, which attempts to simplify the patent process.

“It’s now almost a renaissance period for inventors,” said Foreman, now the publisher of Inventor’s Digest. Desktop technology has made it much easier to flesh out ideas.

And ideas, he said, will always be in demand.

“Most great inventions are just remedies to life’s pain,” he said.

Biz Notes: Ace Hardware announces two promotions

• Evanston-based Myefski Architects has spent 2014 celebrating the firm’s 20th anniversary. Since 1994, Myefski Architects has evolved to include a portfolio of both commercial and residential work. The firm has designed over 500 projects and received 80 awards for design excellence. One of the ways the firm chose to celebrate this anniversary milestone involved collaborating on the architectural design for a dream project – Helsinki’s new Guggenheim Museum.

• Oak Brook-based Ace Hardware announced the promotion of two leaders within the Ace Hardware organization – Dan Miller and Brian Wiborg. Miller has been named vice president of retail operations and new business, and Wiborg has been appointed to vice president of retail development and supply.

• Advocate Lutheran General Hospital, in Park Ridge, has once again attained Magnet recognition as part of the American Nurses Credentialing Center’s Magnet Recognition Program. This voluntary credential is the highest honor an organization can receive for professional nursing practice. It recognizes the very best in nursing care and professionalism in nursing practices.

• Marriott Golf, one of the world’s premier golf operators, has announced that the Crane’s Landing Golf Club, located in Lincolnshire, IL., has received an Environmental Sustainability Performance Award Program commendation for its environmental leadership.

• Illinois Performance Excellence announced that Illinois Municipal Retirement Fund, of Oak Brook, is a recipient of the 2014 Silver Award for “Progress toward Excellence” for demonstrating effective, systematic, well-deployed approaches that respond to the multiple requirements to most of the Criteria. Illinois Municipal Retirement Fund will be formally honored at the 20th annual award recognition ceremony, “Saluting Excellence,” on March 26, 2015, held at the Abbington Banquets located in Glen Ellyn.

Does your company have news about grand openings, hires, promotions, awards or recognitions? Email your items to Biz Notes at biznotes@pioneerlocal.


Northbrook architect, builder draws inspiration from childhood

Michael Menn has considered himself a builder since he was a kid growing up in Skokie. Menn said he and his friends would collect scrap lumber from houses under construction in their neighborhood and use it to build forts and tree houses.

It’s a passion that led Menn to his 38-year career as an architect and home builder, and to three Gold Key awards he recently received from the Home Builders Association of Greater Chicago.

“It means a lot to me because the competition was judged by my peers,” said Menn, who holds master’s degrees in architectural design and architectural engineering and who is the owner of Michael Menn Ltd., the Northbrook based firm he started in 1987.

Describing his business as “architect-led design builders,” Menn said he works with both residential and commercial clients.

“We spend the time to understand our clients’ vision, to address their problems, and to come up with solutions that marry both design and budget,” said Menn, who has lived in Northbrook for 34 years with his wife, Gerri, and their children. “We look at all of the components to come up with a solution that is unique and that works for the home or business owner.”

The Gold Key awards won by Menn include “Excellence in remodeling for commercial renovation,” “Outstanding design and remodeling for a residential bathroom,” and “Outstanding design in an exterior living environment.”

“I interview my clients like they interview me,” Menn said. “I’m the most thorough person out there and I take the time to listen so I can deliver to them the environment they’re looking for.”

Elisa and Ted Zusman of Deerfield are Menn clients who hired his firm to build an outdoor living environment that included a pool area and pool house.

“He sat down with us and we talked about our wants and needs before anything was developed,” said Ted Zusman, whose project won one of Menn’s Gold Key awards. “He’s a great listener. He coordinated everything, and his intuition and design capabilities helped shape the whole project.”

In addition to his homebuilding projects and renovations, Menn said he has a passion for working with older clients to help them stay in their living and work environments longer.

“As people age, their mobility changes,” said Menn, who a few years ago became a Certified Aging In Place Specialist. “Some of the things we do include creating wider doorways and installing grab bars in showers, zero threshold showers, ramps, elevators and lower appliances.”

Menn is also certified by the American Institute of Architects, and the National Kitchen and Bath Association, and is a Certified Graduate Remodeler and a Certified Green Professional.

“My job is to jump into my client’s head, unscramble their thousands of thoughts and images, and make it come to reality,” he said.

“We’re ecstatic with the outcome,” Zusman said. “Both of us have looked at each other when we go into our backyard and there’s not a single thing we would change. It turned out better than we ever thought.”

Architect-led design

Michael Menn Ltd.

Northbrook

(847) 770-6303

michaelmenn.com

Biz Notes: DuPage Medical Group opens Hinsdale Immediate Care Center

• Global outdoor leader Columbia Sportswear Company has opened a new branded store at Oakbrook Center. The new location offers an extensive range of Columbia Sportswear Company’s innovative outerwear, apparel and footwear.

• Local BrightStar Care owners, Jesse and Monica Del Angel were recently recognized at the BrightStar Care national conference as distinguished recipients of the company’s Customer Satisfaction Award.

Real Estate brokers with the Elmhurst Office of Coldwell Banker Residential Brokerage are proud to announce the addition Corey Eldridge to their team. Eldridge is a life-long Chicagoland resident. With a strong background in sales, Corey is known for going above and beyond what is expected to help people and secure long lasting relationships.

• DuPage Medical Group on Jan. 5 opened its Hinsdale Immediate Care Center. Located in Suite 110 of DMG’s building at 40 S. Clay Street in Hinsdale, the Center will be staffed by board-certified Emergency Medicine physicians and will offer immediate care services and ancillary testing.

• Jeffrey C. Blumenthal, of Deerfield, principal of Law Offices of Jeffrey C. Blumenthal Chartered, in Northbrook, is the author of “Beware the New, Stricter Standards for Referral Fee Agreements,” an article which appears in the December 2014 issue of the Illinois Bar Journal, the monthly magazine of the Illinois State Bar Association.

• Kimberly Sumrak, P.E., civil engineer, recently joined Hanson Professional Services Inc.’s Chicago regional office. She will assist with the firm’s roadway work, including interstates, state highways and local government projects.

Does your company have news about grand openings, hires, promotions, awards or recognitions? Email your items to Biz Notes at biznotes@pioneerlocal.

Help Squad: Frustrated Xfinity customer wants installation damage repaired

Dear Help Squad,

I need your assistance with this dispute. In June I called Xfinity. I wanted the company to be my new Internet provider. Xfinity sent a technician to install the Internet cable. Seems to me the person they sent was not well trained. When drilling into one of my basement walls, the technician drilled through the wall, resulting in three holes in the tiles of my shower on the other side. I called the company to let them know about the damage. A few weeks later they sent someone to patch the holes, but all the technician did was fill the holes with acrylic latex caulk. Of course it looks terrible!

I cannot believe a company that makes billions of dollars a year cannot replace the tiles. Instead they did a cheap repair. I have been trying to resolve this problem, calling the company several times, but Xfinity never returns my calls. This case is closed for them.

I hope you can help me to resolve this dispute with Xfinity, since I believe they are liable for replacing the tiles with the drilled holes. The only thing I want is for the company to send somebody to replace the tiles. I just want my shower’s tiles the way they were before the damage!

Thank you for your help,
David, Skokie

Help Squad made a call to Comcast Customer Service. From there we were transferred to the Xfinity Internet department. The customer service rep with whom we initially spoke noted that an escalation had been assigned to David’s request for his tile repairs – in July. As far as we could tell, this escalation resulted in the squirting of some caulk into the holes that ran from his shower to the room on the other side. A solution of sorts – after all it prevented those on the other side of the wall from getting wet. However, this was hardly a case of getting the damaged property back to its original state.

The CSR understood the caulk was not an acceptable solution and checked with her manager to make the replacement of David’s tiles an emergency escalation. She then went on to explain that a normal escalation takes 66-120 days to resolve (wow!), and emergency escalations are completed with 66 days (wow again!). However, for this situation we would be put in touch with Comcast’s Customer Solutions Department and David’s repairs would be addressed more promptly.

Help Squad was then transferred to Customer Solutions for an “expedited” emergency escalation (our phrase, not theirs). A damage claim ticket was opened and we were told that David’s issue would be addressed in the next 24-48 hours.

Forty-eight hours passed, and … no call from Comcast. So Help Squad reached out to Comcast’s director of communications to inquire if he could look into David’s situation. This request seemed to nudge things along. That day David received a call from a Comcast Customer Care representative who apologized for the damage, offered David a month of free service and scheduled replacement of his tiles for the next day.

David reported that the director of operations from Xfinity’s installation company personally came to his home to view the damage, and his tiles were replaced that evening. The director told David that the contract had been cancelled with the subcontractor responsible for his installation as Comcast had received other similar complaints.

Explained Comcast spokesperson Joe Trost, “Our technicians do their very best, but sometimes … they make mistakes too. We’re happy this situation was resolved [for David], and look forward to serving him … for years to come.”

David had this to say following the repair: “The contractor came to my house last night to replace the tiles. The repair was done to my complete satisfaction. Help Squad is helping to protect consumer rights, and I know without your help a lot of these issues would never be resolved. Thanks for my Christmas gift!”

Need help?
Are you the victim of fraudulent business practices? Is someone just exhibiting bad business behavior? Let Help Squad make the call for you. Send your letters, your complaints, your injustices and your story ideas to HelpSquad@pioneerlocal.com and we will be happy to help you.

Northbrook home sells for $1.3 million on Lee Road

GLENVIEW

116 Harvard Ct, Glenview 60026-5917: Harold Pastron sold the property to Erwin D Ricohermoso & Linda Ricohermoso for $370,000 on December 16

1441 Canterbury Ln, Glenview 60025-2252: Catherine D Bradtke sold the property to James Athanasopou & Christina Athanasopou for $560,000 on December 15

1502 Magnolia St, Glenview 60025-1431: Boguslaw Slota sold the property to Iwona Swierkowski for $399,000 on December 17

1812 Chestnut Ave, Glenview 60025-1603: Susan C Kim sold the property to Robin H Bell for $290,000 on December 12

1871 Westleigh Dr, Glenview 60025-7611: Stephen P Berg sold the property to Aaron Kellis & Andrea Kellis for $500,000 on December 17

2306 Lily Ln, Glenview 60026-8005: Carnig A Minasian sold the property to Michael Kim & Kathy Lee for $555,000 on December 16

325 Nordica Ave, Glenview 60025-5017: 325 Nordica Llc sold the property to Michael Patton & Julie Patton for $465,000 on December 12

335 Harlem Ave, Glenview 60025-5049: San Roman Trust sold the property to Salvatore Incandela & Lyndsey Incandela for $500,000 on December 12

3840 Timbers Edge Ln, Glenview 60025-1483: Steven Weiner sold the property to Narimam Dihu & Suzan Jocelyne Dihu for $735,000 on December 16

706 Cobblestone Cir F, Glenview 60025-3821: Vasilka Harizanova sold the property to Stanley Awdisho for $80,000 on December 17

NORTHBROOK

1037 Briarwood Ln, Northbrook 60062-3504: Kathleen Hayes sold the property to Kurt G Kleckner & Jennifer R Kleckner for $678,000 on December 16

1483 Shermer Rd 106b, Northbrook 60062-5389: Us Bank Na Trustee sold the property to Zahra Azmoodeh for $95,000 on December 16

15 Court Of Island Pt, Northbrook 60062-3210: Patricia Broadbridge sold the property to James Nieman & Joann Post for $535,000 on December 12

1702 Silverpine Dr, Northbrook 60062-5134: Keith G Smith sold the property to Robert A Cartlidge & James G O Connor for $534,000 on December 11

1771 Mission Hills Rd 210, Northbrook 60062-5720: Marlow Investment Group Llc Se sold the property to James P Karol & Carol A Karol for $420,000 on December 17

2136 2nd St, Northbrook 60062: Second Street Property Investo sold the property to Byambasaikhan Sodnom for $220,000 on December 16

2138 Illinois Rd Il, Northbrook 60062-5235: Ross Wolfson sold the property to Eric Fruland & Elizabeth Ann Fruland for $395,000 on December 16

2550 Salceda Dr, Northbrook 60062-7013: Polin Trust sold the property to Marlene Halperin for $387,500 on December 17

2551 Brian Dr, Northbrook 60062-7610: Chin Kung Wen sold the property to Peter Kuo & Kwok Li for $367,000 on December 11

2880 Beckwith Ct, Northbrook 60062-4304: Martin Trust sold the property to Michael Summers & Davane Puangmaly for $545,000 on December 11

3119 Huntington Ln, Northbrook 60062-5800: Lauren W Cohn sold the property to Allen Golden & Mayya Bakman for $747,000 on December 12

4203 Rutgers Ln, Northbrook 60062-2913: Paul A Bornstein sold the property to Hannah Yang & David Lee for $268,000 on December 15

655 Lee Rd, Northbrook 60062-2731: Romanek Trust sold the property to Jason K Schmitz & Kara E Harchuck for $1,300,000 on December 16

76 Wellesley Cir, Northbrook 60062-1137: Rakowsky Trust sold the property to Scott Framke for $475,000 on December 16

927 Western Ave, Northbrook 60062-3450: Lancheros Trust sold the property to Sheng Du & Yuanyuan Yan for $425,000 on December 12

950 Adelaide Dr, Northbrook 60062-3423: 1950 Adelaide Drive Llc sold the property to Margaret F Sauser & Herbert P Sauser for $720,000 on December 17

NILES

6728 W Albion Ave, Niles 60714-4470: Fannie Mae sold the property to Mihail Codreanu for $95,000 on December 12

6855 N Concord Ln, Niles 60714-4431: Daniel Moore sold the property to Bryan Mitchel Adorjan for $515,000 on December 12

7140 W Carol Ct, Niles 60714-2126: Jeffrey M Arnold sold the property to Danish Khan for $230,000 on December 12

8635 N National Ave, Niles 60714-2136: Geeta D Patel sold the property to Walid G Yousif & Lubna Esho for $180,000 on December 17

8801 W Golf Rd 6c, Niles 60714-5709: Rody Bautista sold the property to Mariana Talos for $83,500 on December 16

9017 N Grace Ave, Niles 60714-1424: Tania Gabriela Barros sold the property to Maria Reinalyn Weeramanthiri Arachchige & Lakshman Weeramanthri for $185,000 on December 12

PARK RIDGE

1012 N Hamlin Ave, Park Ridge 60068-1933: Ziegler Trust sold the property to Tomasz Kamyk & Mieczyslaw Kamyk for $239,500 on December 12

1111 S Home Ave, Park Ridge 60068-4333: Stephen A Szaflarski sold the property to Laura W Cook for $380,000 on December 11

1431 Carol St, Park Ridge 60068-1205: Peter J Krehbiel sold the property to Beth B Zoeller for $388,500 on December 15

1508 Parkside Dr, Park Ridge 60068-1590: Ronald M Klopack sold the property to Anthony R Izzi & Amanda J Izzi for $503,000 on December 17

1809 S Fairview Ave, Park Ridge 60068-5217: National Residential Nominee S sold the property to Marco Aviles & Jennifer Zagorski for $305,000 on December 17

1963 W Touhy Ave, Park Ridge 60068-2935: Jeffrey Sofia sold the property to Zbigniew Luszczewski for $150,000 on December 16

300 Thames Pkwy 2d, Park Ridge 60068-3688: Mary Ann Strotman sold the property to Patrick Burke & Donna Burke for $150,000 on December 11

405 Courtland Ave, Park Ridge 60068-4051: Shannon K Murphy sold the property to Adam J Micek & Jennifer Perron Micek for $690,000 on December 12

412 Belleplaine Ave, Park Ridge 60068-4106: Disher Trust sold the property to Gregory Gala & Joanna Gala for $845,000 on December 15

602 S Chester Ave, Park Ridge 60068-4611: Comes Trust sold the property to James Liakos & Yanitsa V Liakos for $903,500 on December 11

640 N Dee Rd, Park Ridge 60068-2258: Gus C Kartsistaris sold the property to Ciraco Samson & Christopher Samson for $250,000 on December 12

830 N Northwest Hwy, Park Ridge 60068-2471: Salvatore R Dragotta sold the property to Marjan Stanojevic for $445,000 on December 16

Real Estate data provided by Record Information Services, Inc. www.public-record.com Inquires may be sent toinfo@public-record.com or call 630-557-1000.

Northwestern Dental emphasizes effective technique for implant procedures

As if practicing at and overseeing four dental offices that treat over 10,000 patients isn’t enough, Dr. Larry Mulvaney typically completes 200-400 hours of continuing education in his field every year.

“This industry is changing so fast that it is imperative to do that much in order to stay on the cutting edge,” said Mulvaney, who is the founder and president of Northwestern Dental Group, his Niles-based comprehensive adult dental care practice with an emphasis on dental implants.

Estimated by the American Academy of Implant Dentistry to be a $6.4 billion industry by 2018, dental implants are rapidly becoming more and more common in older adults.

With a dramatic increase in the number of dentists who offer the procedure, Mulvaney warned that effective technique is crucial for a positive outcome.

“As frightening as it is, there are dentists who have one weekend of training and get the certification to place implants,” said Mulvaney, who has been placing implants since 2006 and who has completed multiple programs in implant surgery and prosthetics, studying under pioneers in the field, Dr. Carl Misch and Dr. Hilt Tatum.

Mulvaney, who has also taught the procedure to other dentists, explained that dental implants are constructed in three parts: a titanium post that is placed in the jawbone, an abutment that fits over the part of the implant that protrudes from the gum line, and the crown.

Northwestern Dental offers implants for a single missing tooth, multiple missing teeth or all missing teeth. Mulvaney said the procedure for a single tooth takes only 10-15 minutes. It is done using a local anesthetic, and if the patient prefers, sedation, he said. A crown is made and inserted three to five months later.

“It truly is a life-changing experience for many patients,” said Mulvaney, a graduate of University of Illinois Dental School, who also holds an MBA. “I tell them, ‘It’s so much like a regular tooth that after a while, you will forget which one it is.’”

Gina Sinacori, one of Mulvaney’s patients, had implants on her entire mouth done last year.

“Not only did my teeth look bad, but I couldn’t eat a lot of food,” said Sinacori, a 60-year-old beauty salon owner who lives in Michigan and who was referred to Mulvaney by a friend. “I couldn’t chew, and I was losing weight.”

Sinacori described Mulvaney as “soothing” and “calming,” and said he alleviated her fears by being communicative, both before and during the procedure. She said the result was life changing, and that not only can she eat normally, but that her smile is very natural.

“My friends can’t believe the difference in my appearance,” she said.

Northwest Dental, which also has offices in Arlington Heights, Gurnee, and Rockford, has a staff of 35, which includes five other general dentists. The practice also offers general dentistry, cosmetic dentistry, and treatment options for sleep apnea.

Mulvaney, who lives in Lake Forest with his wife, Lorraine, and their two children, has been practicing dentistry for 28 years. He said he knew he wanted to be a dentist when he was just eight years old and that he was inspired by his uncle, who was a dentist.

“I can’t tell you how many times patients who have implants come in for a follow-up and they just start crying because they are so happy and emotional,” said Mulvaney. “That’s what motivates me to work as hard as I do.”

“People who don’t know me that well say, ‘You look beautiful,’ but they can’t pinpoint it,” Sinacori said. “Someone asked me if I had a facelift!”

Northwestern Dental

7886 Milwaukee Ave. Niles

(847) 423-2488

nwdgimplants.com

Dunkin’ Donuts drives toward Northbrook approval

On a very cold night, Northbrook Plan Commissioners warmed to the possibility of a Dunkin’ Donuts drive-through on one of Northbrook’s busiest corners.

The commission voted 8-0 Jan. 6 to order village lawyers and planners to draw up documents for a Feb. 3 recommendation vote to the Village Board.

Developer Michael Nortman granted commissioners one of their requests to make the property safer. Amended plans include both left- and right-turn lanes leading out of the property’s Pfingsten Road side in an effort to keep parking-lot traffic from causing cars entering from Dundee Road to back up on Dundee.

“I think you’ve done a great job accommodating a lot of the things we asked for,” Commissioner Steve Elisco said.

The handful of neighborhood residents who previously warned of overloading the intersection of Dundee and Pfingsten roads weren’t present for the Jan. 6 public hearing, hosted on a frigid night between two days when all Northbrook public schools were closed.

Neighborhood resident Gail Shaps, who said she assumed the bitter cold would leave the meeting canceled, said Jan. 8 that the intersection, cluttered with dozens of stores and driveways, doesn’t look like it can accommodate Northbrook’s first doughnut drive-through, too.

“It’s a terribly dangerous intersection,” said Shaps, who lives a quarter-mile away. “Unless you totally reconfigure all the driveways and parking lots (in the vicinity), it’s going to be an even more dangerous situation.”

Both next-door neighbors of the proposed drive-through were present Jan. 6, after private meetings with Nortman to satisfy their concerns with the sight and sound of the project. The neighbor to the south seemed largely satisfied, and much of the attention for the hearing seemed to center around the needs of Dr. Richard Rossman and his family’s residence, to the east.

Concern for the Rossmans appeared to contribute to the inability of commissioners to agree on a recommendation for hours of operation for the store and drive-through.

The  promise of evergreen trees and an 8-foot fence were not enough to appease most commissioners, though Nortman maintained the sound will be hardly audible.

“I’m not voting for someone ordering on a speaker at midnight in this man’s backyard,” Commissioner Muriel Collison said.

Most commissioners said they could live with service until midnight, but overall they were divided on the issue, supporting various combinations of hours related, in some cases, to operating with the drive-through open and then later closed. Others backed keeping the drive-through open later at night, with the microphone turned off, in favor of person-to-person ordering through the window.

Dunkin’ Donuts operator Karim Khoja, who wants all-night service, maintained that not only was a 24-hour Dunkin’ Donuts good for late workers, but for local youth, who have few evening places to go.

“The kids, instead of doing illegal things, can come to Dunkin’ Donuts and have a hangout,” he said.

Although Khoja described young people sitting at tables having a bite and a cup of coffee, as he said they do in his Highland Park and Niles shops, Collison said she pictured them gathering noisily in the parking lot long after sunset.

“Is that a selling point?” she asked. “I’m just being honest.”

Three commissioners – Dan Pepoon, Norm Jacobs and Chairwoman Marcia Franklin – said they were OK with 24-hour service, but, like supporters of earlier closings, they each had different ideas about how the drive-through should operate during night.

Eventually, the commissioners decided they’ll likely just send a message to the Village Board that a majority of them are against all-night service, and let trustees sort it out.

The commissioners also went along with the 8-foot fence, 5 feet higher than allowed in the commercial zone, and almost up to the sidewalk. Pepoon said that might be a very bad idea, since it would be close to the Dundee Road vehicular exit, and make it hard to see anyone moving fast on the sidewalk from the east.

“The danger is far more likely to bicyclists than pedestrians and to someone pushing a stroller,” he said. “If a car comes up on a baby in a stroller, that would be pretty horrible. I just want to make sure a car doesn’t take out something on wheels.”

Commissioners considered making the fence shorter near the north end, to make it easier for drivers to see, but instead recommended posting warning signs at the exit and along the sidewalk.

Franklin praised Nortman for working with the immediate neighbors of the proposed drive-through. Nortman also received praise Jan. 6 for the project and others he’s done in Northbrook from three residents, all of whom testified they are in the commercial real state business.

Nortman, a Northbrook resident, is one of the partners in NorthShore 770 and also built the Walgreens at Waukegan and Shermer roads.

He said it was much harder for him to put together a deal for a doughnut drive-through, which the village needs, than to just replicate the last use on the property.

“It would be better for me to do a bank,” Nortman said.

He showed commissioners a map of the area with a bull’s-eye radiating from the building’s location at 2775 Dundee Road, indicating that there are very few places within miles where drivers can buy coffee, especially without getting out of their cars.

Shaps said she’ll oppose the drive-through proposal when it reaches the Village Board.

“I feel bad for the guy, if it doesn’t work,” she said, referring to Nortman. “But you have to do what’s best for the community.”

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Help Squad: Best Selling, Best Value Electronics and Appliances of 2014

The combination of 2014 coming to an end and Help Squad’s unwavering pursuit of the best deals and advice for everyday consumers has resulted in a “Best-Of” list for you, our cost- and quality- conscious readers. The below-assembled list focuses on household electronics and appliances that offer a combination of the following: a great price point, solid durability, energy efficiency and/or minimal maintenance.

To compile this list, we turned to one of the Chicago area’s largest electronics and appliance retailers, Abt Electronics, based in Glenview (with a nationwide sales presence at Abt.com).

Jon Abt, co-president of Abt Electronics, made the following recommendations based upon customer feedback and his company’s 2014 product sales.

Media streaming devices – Google Chromecast ($35), Apple TV ($95), Roku ($99)
Media streaming devices are small boxes that connect to your “non-smart” TV (a TV that is not Internet-enabled) via the TV’s HDMI port for the purpose of accessing Internet-based media content, such as movies, TV shows, music and photos. The way it works is users send their favorite online programming from an app or web site on their smart phone, tablet or laptop to their TVs. Says Jon, “These devices provide all the ‘smart’ for the TV that doesn’t have it built-in, and it is a fraction of the price of an actual smart TV.”

Samsung LED TVs (example prices: $604 for 40”, $690 for 50”, $1223 for 60”)
LED stands for light emitting diode, and LEDs have become the industry standard for flat screen TVs. They are lighter, thinner, produce less heat and use less energy than plasma TVs. And according to Jon, Samsung LED TVs are top sellers because “they are long-lasting televisions at a great price point compared with the competition.”

Portable Bluetooth speakers – Bose ($199-$299), JBL ($50-$250), Beats ($50-$300)
These small, battery-operated speakers produce extremely clear, rich sound and connect wirelessly to all Bluetooth-enabled devices, such as smart phones, tablets and MP3 players. Many are no larger than the palm of your hand and have a battery life of up to 14 hours. Other features can include built-in microphones that enable users to answer phone calls and the ability to select tracks and adjust volume from up to 30 feet away. Jon’s observation is these high quality speakers are available at such a low price point due to this category’s incredibly competitive marketplace. He adds, “These speakers produce amazing sound in a very small component.”

Nest Learning Thermostat ($249)
This is a wi-fi enabled home thermostat that is said to be as “easy to install as a light fixture.” Following installation, a user answers a few questions, and after a few days of adjusting temperatures up and down, Nest learns the home’s heating and cooling schedule. The thermostat even has an “auto-away” function that knows when everyone has left the house and adjusts the temperature accordingly. Additionally, Nest can be controlled from just about anywhere via a user’s laptop, tablet or cell phone. Nest is said to be able to reduce a home’s heating and cooling bills by up to 20 percent. According to Jon, consumers are moving to this thermostat because, “It learns from your schedule, it saves energy when you’re away and you can control it from your phone.”

Bosch Express Cycle Dishwashers ($594)
These dishwashers are the quietest in their class at 50 dBA (decibels), they reduce energy usage by 20 percent, can save up to 280 gallons of water per year compared with other comparable machines and they exceed Energy Star water requirements by 69 percent. Says Jon, “These dishwashers are best-sellers because they start at just under $600. They also use the least amount of water compared to other dishwashers and can clean your dishes in half an hour.”

Need help?
Did a utilities company overcharge you? Did a boutique deny your request for a return? Are you the victim of fraudulent business practices? Is someone just exhibiting bad business behavior? Let Help Squad make the call for you. Send your letters, your complaints, your injustices and your story ideas to HelpSquad@pioneerlocal.com and we will be happy to help you.


Bears’ Brandon Marshall brings The Beast, babies to Northbrook business

It was a few minutes before the big event, and as people stamped in from the cold and wet, a former NFL tight end mopped the slush off the floor.

Darcy Johnson, 31, who wore number 84 for the New York Giants of five years past, had a big friendly smile on his face Saturday, Jan. 10, like everybody else working for FitSpeed, 1885 Holste Road, Northbrook, at its grand opening.

Johnson’s the director of development and operations of a 10,0000-square-foot operation designed mainly to teach athletes, genuine or junior, how to be faster and stronger.

“We call this one The Beast,” he said, resting his hand on a $60,000 treadmill that recalls the look of an M1 Abrams battle tank. He noted that it could be set at a grade of 35 percent and a top speed of 25 miles an hour.

One of his bosses, Chicago Bears wide receiver Brandon Marshall – also nicknamed The Beast –  can be seen getting one of these machines up to 24 miles per hour on the website of the Weston, Fla., FitSpeed, which opened in 2011.

A few minutes later, Marshall walks in with his wife, Michi Nogami-Marshall, carrying car seats containing their twin babies, born in December.

Marshall is tall, but comparatively slim, leading Northbrook Village President Sandy Frum to remark later that the burlier Johnson looks more like a football player than Marshall does.

Marshall, has had many days, however,  where he gained more yardage than Johnson did in his entire four-year career. He holds the NFL record for most receptions in a game.

It is Marshall that everyone has come to see – or, in some cases, to be seen while others are seeing him.

Many people affiliated with sports filed in and out of the building Saturday, looking to enhance their action.

Artist Cory Cravatta stopped in the snow on the way in when he saw some press identification, and struggled to open his portfolio case zipper. Inside was his lifelike drawing of Marshall wearing Chicago Bears number 15,  which he intended to get autographed and show around. He had driven 52 miles from Genoa, Ill.

Business was good after the Chicago Blackhawks won their last Stanley Cup two years ago, he said.

“It’s kind of slow now,” he added, especially with pictures of Bears, who just finished a spectacularly bad season. “I could really use some publicity.”

Marshall, speaking to the gathering, apologized for that 5-11 last-place finish. He said not only the fans, but “the McCaskeys deserved better.”

He said later that he was not paying attention to rumors that he would be traded before the Bears’ first huddle of 2015.

“I don’t think anything about that. I had a lot of production in the last few years. It’s just been awesome to be a part of the last two years,” he said. “I signed a big contract the last year, and I’m excited to have the opportunity to finish it up.”

Marshall has two years to go on a $30 million contract.

Saturday, there was nothing like the reported railing against the weak play of teammates that he reportedly let loose in the locker room after a week seven loss to Miami. That incident is linked to the rumors of a trade, which would be the spectacular receiver’s third in five years, though Marshall may be one of the best receivers any of his teams have ever had.

Some observers marked the locker room outburst as a positive moment, though it was followed by the Bears losing seven of the nine remaining games.

Saturday was a family-friendly occasion, with Marshall saying that in February his foundation will link with Lurie Children’s Hospital for a mental health program in Chicago Public Schools.

“Something I was always taught, whether you’re a teacher, a janitor or an  NFL player – that’s an opportunity  to pour into someone’s life, positively or negatively,” Marshall said. “A teacher for example: How many people will that teacher affect? That’s the same thing here at FitSpeed.

“We believe every kid that comes in here, that’s an opportunity to pour into his life to make him or her other a better athlete. An opportunity to pour in life, skills and tools to make him a better sportsman, and also integrity and character.”

Frum was impressed. “He was really nice, and he talks to the kids really well,” she said.

She was surprised to hear that his public life had been marked by arrests involving domestic violence and drunken driving. He’s been suspended from his work, but never convicted in court of any domestic charge.

Matt Gates, the other man behind FitSpeed, has trained Marshall off-season for a decade, and is his friend year-round. He may be partly responsible for the persona that can now charm dozens of people in a wealthy North Shore town.

“A lot of my success is because of this guy,” Marshall said of Gates. “The highest moments, the lowest moments, he was there for me.”

Gates said later, “Honestly, he found Christ. That’s a big part of it. He’s got his nose in the Bible.”

That’s a big part of their now two-location business, he said.

“It’s from an employee standpoint,” he said. “We don’t espouse it. It’s the way we run our lives.”

It must not have been easy. Two months after Marshall and his wife publicly accepted Christ into their lives in 2011, she was arrested on an aggravated battery charge at their home, according to Tribune reports. Reports indicated she had a bruise on her cheek, and he had several knife wounds. Charges were dropped.

Later in 2011, Marshall reportedly confirmed his diagnosis of borderline personality disorder, and eventually created his Brandon Marshall Foundation, which has a mission revolving around mental health issues. After he signed his Bears contract, he wrote a $1 million check to the foundation.

He said the program he plans to partner with at the children’s hospital is called Project Prevent, but he wouldn’t give details, other than to say it’s “a retail program” embracing “everything from programming to teaching them about stigma.”

“There are so many things you can do in the community,” he said. “It costs $77,000 to support an inmate who may be suffering or dealing with something. It costs $25,000 to treat a whole school.”

Project Prevent is the name of a U.S. Department of Education grant program that “provides funding to (schools) to increase their capacity both to identify, assess, and serve students exposed to pervasive violence, helping to ensure that affected students are offered mental health services for trauma or anxiety; support conflict resolution programs; and implement other school-based violence prevention strategies in order to reduce the likelihood that these students will later commit violent acts,” according to the federal website dedicated to it.

As a youth, Marshall’s own family life was marked by domestic violence, according to Tribune reports, though Marshall declined to comment on it.

Marshall claims to have received more than friendship from his relationship with Gates – years ago, his training helped him take .3 seconds off his 40-yard dash. Gates says he can typically help an athlete take more than .2 seconds off his or her time.

“People used to think you were born fast or slow, and that’s not the case,” Gates said. “You absolutely can teach speed.”

Marshall said that he and his family plan to stay in town this off-season, but leave the management of the operation mainly to the professionals.

“We just had the babies,” he said. “All the support, the nursery, is  here, so we’ll be here the majority of the off-season.

“But you’ll just see me behind some weight, doing some training.”

Beyond Brandon Marshall: how the other half of the building lives

Dozens of Saturday visitors to 1855 Holste Road saw only the half of the building where the football player was.

While crowds were celebrating the grand opening of FitSpeed on the east side, Play Ball USA, on the west side, was quiet.

“We didn’t schedule anything, so we wouldn’t get in their way,” said Northbrook resident Ross Wilson, one of the owners.

Winter, however, is the company’s best time of year, when baseball and softball players seek off-season training.

Wilson and partners Matt Mahay and Kent Knebelkamp have six batting cages and three pitching mounds in their 10,000 square feet. The batting cages have an unusual accessory: a screen at the far end, where batters can see their bat speed and the angle of their stroke.

Play Ball USA is using the technology to help teach, Mahay said, the mechanics of how to combine the motion of batters’ upper and lower bodies to maximize their ability to hit and hit with power.

The Northbrook facility is about a month old. Mahay and Wilson opened their first location in Mount Prospect in 2013.

Knebelcamp, another Northbrook resident, is a 50 percent owner of the Holste Road building. He is also a principal of the Accelerated Center, a 96,000-square-foot indoor sports center that opened in late 2013 at nearby 1900 Willow Road.

Saturday, while the crowd was watching the Bears’ Brandon Wilson at FitSpeed, another two crowds were watching two kids’ indoor soccer games being played simultaneously at the Accelerated Center.

“I find it fascinating,” Village President Sandy Frum said Saturday, referring to the wealth of new indoor athletic facilities in her town.

She said the original Accelerated Center concept seemed like a bit of a stretch at first. The dual use on Holste Road seemed easy, after that, Frum said.

“The Accelerated Center took off, and I think this one will, too,” she said.

Biz Notes: Evanston Chamber to introduce new president

• Michael Corr, newly elected president of the Evanston Chamber of Commerce, will be introduced to chamber members, along with other new officers and Board members on Wednesday, Jan. 28, 5:30 p.m.-8:30 p.m., at the Hilton Orrington Hotel. Corr is Senior Vice President, Commercial Banking, at First Bank & Trust.

•Thomas Kapfer, president and chief executive officer of Beaver-Visitec International, Inc., has been appointed to the Governing Council of Advocate Condell Medical Center. Kapfer joined Beaver-Visitec International at its launch in August of 2010. BVI is a global manufacturer, developer and marketer of ophthalmic and other specialty microsurgical products. Based in Waltham, Mass., BVI has offices in Lake Forest.

• Key Mortgage Services, Inc. announced that Dan Moran, a nationally recognized mortgage professional, has joined the company as vice president of sales. Previously a regional manager for Guaranteed Rate, Moran was named one of the 100 Most Influential Mortgage Executives by Mortgage Executive Magazine in 2013 and 2014.

• Midtronics, Inc. announced the recent addition of Jim Solari to its board of directors. Solari has served since 2011 as president of G&W Electric Company, based in Bolingbrook. Joining G&W as Vice President of Operations in 2005, Solari has led a dramatic period of sales and profit growth for the company, developing new custom solutions for the electric power industry.

• John Nelson, P.E., regional vice president, recently celebrated 15 years of service at Hanson Professional Services Inc.’s Chicago regional office. Nelson joined the company in 1999 as a civil engineer. Prior to joining the firm, he was a project manager for an engineering firm in Chicago.

Does your company have news about grand openings, hires, promotions, awards or recognitions? Email your items to Biz Notes at biznotes@pioneerlocal.

Help Squad: Should you respond to a class action notification?

Dear Help Squad,

I have a question I’m hoping you can answer for me. From time to time people will get notices in the mail that they could be a member of a class action lawsuit. Is this the modern day version of the Publisher’s Clearing House sweepstakes or are people potentially throwing away money by not following up with it?

Thanks,

Karen

Glenview

This is a great question. By the way, if anyone out there has a similar consumer-focused curiosity, send it to Help Squad and we will do our best to find an expert to answer it for you.

In this case, our expert is Ines Monte, a Chicago-based employment lawyer  with The Monte Law Firm, Ltd., who has  extensive experience as both a plaintiff’s and defendant’s class action attorney. Ines’s short answer to Karen’s question is yes, you may be throwing money away if you don’t reply to a class action notification. There is no real downside to responding. The only caveat to this would be if you felt your rights or safety had been violated in a way that would merit your pursuing an independent lawsuit. Once you become a class member, you waive your rights to future litigation relevant to the same harm.

The purpose of a class action suit is to provide a more efficient way for the courts to litigate a claim that could potentially affect thousands – or even millions – of individuals. Class actions also address harms that might be perceived as too small for pursuit by an individual but in the aggregate is a very large harm.

The example Ines cites is that of a company with hourly workers that is not in compliance with state and federal wage-per-hour laws. For example if a worker is shortchanged a few hundred dollars over the course of his/her employment, it is likely too costly for him/her to pursue legal action to rectify the wrong.

Ines explains that once someone receives a class action notification, there has already been preliminary approval of a settlement by the courts; a judge has approved an amount against which claims can be submitted and as a result a pot of money has been set aside. Interestingly any money left unclaimed goes back to the company being sued, so if class members don’t file against it, the company avoids paying that portion of its penalty.

It is sometimes the case that all class members, regardless of whether they have filed a claim or not, simply receive a check in the mail for their portion of a settlement. In such cases it has been determined that everyone was harmed in the exact same way and opting in as a claimant was not necessary.

Help Squad wanted to know, is it ever the case that a class action notification is a scam? Ines says she has not personally encountered such a situation, but cautions that if ever you receive a notice requesting a social security number or other personal identity data, you should think twice before providing it. There is always a case name and number, as well as an address and phone number, provided on every legitimate class action notice. If you are at all skeptical, call the number and/or do your due diligence via the Internet before signing on.

One rather interesting industry insight Ines shared with Help Squad was that for a time it was somewhat common for class action lawyers to recommend their clients make settlement payments via coupons. This meant that claimants would receive a coupon for discounted services or merchandise from the very company they had just sued!

When judges suggested that lawyers be paid in coupons if that was the way class members were to be compensated, this practice (shockingly) slowed significantly.

Need help?

Did a utilities company overcharge you? Did a boutique deny your request for a return? Are you the victim of fraudulent business practices? Is someone just exhibiting bad business behavior? Let Help Squad make the call for you. Send your letters, your complaints, your injustices and your story ideas to HelpSquad@pioneerlocal.com and we will be happy to help you.

Northbrook officials poke holes in second Dunkin’ Donuts application

Northbrook has a second Dunkin’ Donuts application in hand for the Dundee Road area, but the newest one may be less likely to clear governmental hurdles needed before approval.

A consortium of four area Dunkin’ Donuts franchisees, who control over 70 area stores, have applied to get another built on the parking lot of the office building at 899 Skokie Boulevard, a short distance south of Dundee. But 2nd Gen, Inc.’s bid was roundly attacked by Northbrook trustees, when they judged it before sending it along to the Northbrook Plan Commission for public hearings.

Most trustees approved of its position on the major highway, where the traffic it would generate might be readily absorbed. But the parking lot itself was seen as so wanting in space that it just wouldn’t work, they said.

The nine-car drive-through lane would take up 21 of the 125 spaces allotted to the building, and if an 11th car pulled up, existing spaces would be blocked. Northbrook code forbids such space obstructing.

Though the restaurant would be small – with only 9 seats – and tucked into the far end of the property, where owner Steve Qualkinbush asserts use of parking spaces is rare, most trustees weren’t buying the idea.

“This, in my opinion, doesn’t go here,” said Trustee James Karagianis, chairman of the board’s Building & Zoning Committee. “It’s going to start blocking parking spaces belonging to the building.”

As far as the lack of use of the spaces on the far end of the parcel, Karagianis noted that tenants may change.

“You can’t look at the empty spaces just with the profile for the tenants you have today,” which includes the Pantheon Wine Shoppe, he said. “It just won’t fit here.”

The wariness of trustees is increased due to the existing drive-through serving the Potbelly’s and Starbucks almost directly across Skokie Boulevard. The popularity of the stores causes extra traffic that didn’t escape trustees’ notice.

Trustee Michael Scolaro said he’s asked, “‘Who the hell approved this?’ and I have to say, ‘It was me.’”

He said he would have to be “totally convinced” that the Dunkin’ Donuts proposal would work better.

Trustee Kathryn Ciesla seemed beyond the possibility of convincing. She said that with her frame of reference of having an office in view of both the Starbucks and 899 Skokie Boulevard, “I can’t see this working at all on this site. This is going to be ugly.”

Qualkinbush wrote in a document sent to the trustees that he wants the income from the relationship with the doughnut consortium, 2nd Gen, Inc.,  to fund an updating of the 1968 building in question.

Qualkinbush and Northbrook resident Haresh Patel, of 2nd Gen, Inc., could not be reached for comment.

If they decide to move forward with their project, they must either send detailed plans to the Northbrook Plan Commission for public hearings or send new preliminary plans to the trustees, in hope of a more positive referral to the commission.

Northbrook’s first Dunkin’ drive-through, at Dundee and Pfingsten roads, is expected to be recommended by the Northbrook Plan Commission Feb. 3  to the Village Board. It’s to be owned by a different franchisee.

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